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Noticeboard

NHS England - List Maintenance Project 2015

Registration letters from NHS England – please respond if you get one

The NHS is carrying out work in Bath, Gloucestershire, Swindon and Wiltshire to make sure the patient details on GP lists are accurate.  Letters are being sent to some patients, but not all. If you do receive a letter, please either confirm your details or submit any changes. For more information about this project please visit http://www.sbs.nhs.uk/primary-care-services/sw

PATIENT ONLINE ACCESS TO MEDICAL RECORDS

STATEMENT OF INTENT

Spa Medical Centre now offer patients all of the requirements under the GP contract relating to online services and are working closely with our system supplier (SystmOne) to allow patients to access more detailed information from their medical records.  It is our intention to have this available by 31st March 2016

If you would like to sign up to all the online services we provide, please fill in the "Online Access Application Form" and hand it in to Reception.  Please remember to bring identification with you such as passport, driving licence, birth certificate, bank statement, utility bill.

 Online_Access_Application_Form.pdf

CARE DATA

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For more information click here

STOP NOROVIRUS SPREADING THIS WINTER

NOROVIRUS POSTER

To find out more about Norovirus, click HERE

 

PATIENT REFERENCE GROUP

We would like to invite you to join our email group.

To find out more, click on the link above.

 

 

 

Appointments

clock-and-calendarHealth care at Spa Medical Centre is provided by a team of professionals who work closely together in order to offer you an efficient and personal service. Each of us has particular areas of expertise, which makes it important that we know a little about the help you require when you make your appointment.

We organise our appointments into two types – same day for urgent problems and routine for new problems, follow-up appointments and less pressing issues. We allocate 10 minutes for all appointments, which rarely gives sufficient time to discuss more than one problem. If you think you are likely to need a longer appointment, please advise our Reception Staff at the time of booking so that your consultation time can be adjusted accordingly. Patients may see any doctor, but continuity of care is encouraged. Appointments may be made by phone, by calling in at the Medical Centre or by our online booking service.

Every month a substantial number of patients fail to keep their appointment with the doctor and an equal number fail to turn up to the see the Nurse or attend a clinic. Because of this, we are unable to offer routine appointments as quickly as we would like, and leaves you – the patient, waiting longer to see their GP than they need to.

If you are unable to keep your appointment, please inform us as quickly as possible as this will assist in oversubscribed situations. Please telephone our cancellation line on 01225 898006 or text 07955 392877 to cancel an appointment.  Alternatively you may want to pop into the surgery to do so. HELP US TO HELP YOU!

Chaperones

You are entitled to ask or arrange for a chaperone to be present during intimate examinations. This is normally carried out by one of our Nursing staff. Please ask in advance if you wish the practice to provide a chaperone.

 

 
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