Health care at Spa Medical Centre is provided by a team of professionals who work closely together in order to offer you an efficient and personal service. Each of us has particular areas of expertise, which makes it important that we know a little about the help you require when you make your appointment.
We organise our appointments into two types – same day for urgent problems and routine for new problems, follow-up appointments and less pressing issues. We allocate 10 minutes for all appointments, which rarely gives sufficient time to discuss more than one problem. If you think you are likely to need a longer appointment, please advise our Reception Staff at the time of booking so that your consultation time can be adjusted accordingly. Patients may see any doctor, but continuity of care is encouraged. Appointments may be made by phone, by calling in at the Medical Centre or by our online booking service.
Every month a substantial number of patients fail to keep their appointment with the doctor and an equal number fail to turn up to the see the Nurse or attend a clinic. Because of this, we are unable to offer routine appointments as quickly as we would like, and leaves you – the patient, waiting longer to see their GP than they need to.
If you are unable to keep your appointment, please inform us as quickly as possible as this will assist in oversubscribed situations. Please telephone our cancellation line on 01225 898006 or text 07955 392877 to cancel an appointment. Alternatively you may want to pop into the surgery to do so. HELP US TO HELP YOU!
You are entitled to ask or arrange for a chaperone to be present during intimate examinations. This is normally carried out by one of our Nursing staff. Please ask in advance if you wish the practice to provide a chaperone.