Reminders & Cancellations
Text message reminders.
If you have provided us with your mobile phone number and have consented to receiving text messages from us, we will automatically send you an appointment reminder by text message.
If you cannot make it to an appointment, please call the practice, and a receptionist will be able to rebook the appointment for you.
We understand that sometimes you may not be able to make your appointment with us and will need to cancel it. It’s extremely important that you remember to notify us of any cancellations and we have tried to make this as easy as possible for you. You can cancel your appointment in four different ways:
- In person by calling into reception and speaking to one of the team.
- By telephone on our dedicated cancellation line 01225 860025.
This is a voicemail service so you just need to leave us a message stating your name, date of birth and the time of your appointment.
- By text, to 07955 392877.
- Click here to access online services.
By remembering to cancel your appointment, we can offer valuable time to other patients who might need it and reduce our overall waiting times.