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Noticeboard

NHS England - List Maintenance Project 2015

Registration letters from NHS England – please respond if you get one

The NHS is carrying out work in Bath, Gloucestershire, Swindon and Wiltshire to make sure the patient details on GP lists are accurate.  Letters are being sent to some patients, but not all. If you do receive a letter, please either confirm your details or submit any changes. For more information about this project please visit http://www.sbs.nhs.uk/primary-care-services/sw

PATIENT ONLINE ACCESS TO MEDICAL RECORDS

STATEMENT OF INTENT

Spa Medical Centre now offer patients all of the requirements under the GP contract relating to online services and are working closely with our system supplier (SystmOne) to allow patients to access more detailed information from their medical records.  It is our intention to have this available by 31st March 2016

If you would like to sign up to all the online services we provide, please fill in the "Online Access Application Form" and hand it in to Reception.  Please remember to bring identification with you such as passport, driving licence, birth certificate, bank statement, utility bill.

 Online_Access_Application_Form.pdf

CARE DATA

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For more information click here

STOP NOROVIRUS SPREADING THIS WINTER

NOROVIRUS POSTER

To find out more about Norovirus, click HERE

 

PATIENT REFERENCE GROUP

We would like to invite you to join our email group.

To find out more, click on the link above.

 

 

 

NEW TELEPHONE APPOINTMENTS WITH THE GPs

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We have been very pleased with the results of our National GP satisfaction survey.  It shows us that 94% of those who responded are very satisfied with the overall level of care that we provide.

Full practice results can be found at

www.gp-patient.co.uk/results

We are always looking for areas to improve and have therefore decided to trial a new Telephone Appointment Service.  This will enable patients to access their GP by telephone for problems that can be managed effectively and safely without the need for a face to face appointment.

This service was introduced in June 2011.  Please book a telephone appointment with Reception after seeing your GP at the practice or when phoning in. These telephone appointments will be available mid morning on a daily basis; your GP will contact you at an allotted time to review your problem.  Please note - these appointments are not available for booking online.

What can you do to help?

  • Make sure that we have the correct contact details.  The Receptionist will check your contact telephone number with you when booking the appointment.
  • Make sure that you are available to receive the call at the given time.  Please allow for a telephone call one hour before and one hour after your slot, as the GP may be called away to an emergency.
  • If you have a mobile number recorded on your patient record, we will send you a text message reminding you of your telephone appointment 24 hours in advance.
  • If your problem or query has been resolved, please do let us know so that we can offer the telephone appointment slot to another patient.
WE HOPE YOU WILL FIND THIS NEW SERVICE ACCESSIBLE, EFFICIENT AND CUSTOMER FRIENDLY, ENHANCING THE OVERALL PATIENT EXPERIENCE AND CARE RECEIVED.


Telephone Advice

If appropriate, you may obtain advice by telephone from the Duty Nurse or Duty Doctor.  Other doctors may be able to take or make calls after morning surgery. 

Should this be the case, you will be given a specific time when the doctor will be able to telephone you on a given number at a pre – arranged time. 

However, the doctors are unable to leave messages if they do not get a reply from the number you have given, because of patient confidentiality. You will be asked your name, date of birth and address as a means of identity.

 
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