NEW TELEPHONE APPOINTMENTS WITH THE GPs
We have been very pleased with the results of our National GP satisfaction survey. It shows us that 94% of those who responded are very satisfied with the overall level of care that we provide.
Full practice results can be found at
We are always looking for areas to improve and have therefore decided to trial a new Telephone Appointment Service. This will enable patients to access their GP by telephone for problems that can be managed effectively and safely without the need for a face to face appointment.
This service was introduced in June 2011. Please book a telephone appointment with Reception after seeing your GP at the practice or when phoning in. These telephone appointments will be available mid morning on a daily basis; your GP will contact you at an allotted time to review your problem. Please note - these appointments are not available for booking online.
What can you do to help?
- Make sure that we have the correct contact details. The Receptionist will check your contact telephone number with you when booking the appointment.
- Make sure that you are available to receive the call at the given time. Please allow for a telephone call one hour before and one hour after your slot, as the GP may be called away to an emergency.
- If you have a mobile number recorded on your patient record, we will send you a text message reminding you of your telephone appointment 24 hours in advance.
- If your problem or query has been resolved, please do let us know so that we can offer the telephone appointment slot to another patient.
WE HOPE YOU WILL FIND THIS NEW SERVICE ACCESSIBLE, EFFICIENT AND CUSTOMER FRIENDLY, ENHANCING THE OVERALL PATIENT EXPERIENCE AND CARE RECEIVED.
If appropriate, you may obtain advice by telephone from the Duty Nurse or Duty Doctor. Other doctors may be able to take or make calls after morning surgery.
Should this be the case, you will be given a specific time when the doctor will be able to telephone you on a given number at a pre – arranged time.
However, the doctors are unable to leave messages if they do not get a reply from the number you have given, because of patient confidentiality. You will be asked your name, date of birth and address as a means of identity.