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Did you know our pharmacy team can help you with minor health concerns?

Community pharmacists and pharmacy technicians are qualified healthcare professionals who can offer clinical advice and over the counter medicines to effectively and safely manage a range of minor health concerns, including:

  • sore throats
  • coughs
  • colds
  • tummy troubles
  • teething

Every pharmacist is trained in managing minor illnesses and providing health and wellbeing advice, so they are the right person to see for minor health concerns. They train for five years in the use of medicines before they qualify and register with the professional regulator, and some also have an additional prescribing qualification.

Local pharmacies can offer you fast and convenient clinical advice for a wide range of minor health concerns, with no appointment needed. Most community pharmacies (over 90%) can now offer a private consultation room if you need to have a confidential conversation.

With over 12,000 pharmacies open every day of the week, and many offering extended opening hours in the evenings and at weekends, it is easy to find a pharmacy close to you.

As well as minor ailments, pharmacists can help with many aspects of health care, such as:

  • providing clinical advice and support for patients with long-term conditions
  • explaining how to take new medicines
  • reviewing medicines use to ensure safety
  • providing flu vaccinations
  • providing healthy living services, e.g. advice on quitting smoking, losing weight, reducing alcohol consumption, sexual health or increasing physical activity
  • offering consultations/ NHS health checks

Pharmacists are healthcare experts who can give you clinical advice, right there and then. And if symptoms suggest it’s something more serious, they have the right clinical training to ensure you get the help you need.

Your Medical Records

All information about our patients is private and confidential; whether it is heard, seen in writing, or held on a computer.

Identifiable patient information is only shared within the Practice team and, in the case of referral, to the clinician to whom you are referred. Disclosure of identifiable patient information to any other outside agencies will only be done after receiving permission from the patient.

This means that your partner, spouse, children, or other relatives or friends cannot access your medical records without your consent. 

You have a right of access to your health records. The Data Protection Act (1988) gives you the right of access to all information that the Practice holds on you manually and on computer. It is your legal right to see your records and if you so wish, to obtain a photocopy of them. Only in exceptional circumstance can access be withheld.

If you would like to apply for access to information held about you please put your request in writing to the Patient Services Manager, Cheryl Attrill

Electronic Record Sharing

Your electronic records are kept in all the places where you receive healthcare.  These places can usually only share information from your records by letter, email, fax or phone.  At times, this can slow down your treatment and mean information is hard to access.

Spa Medical Centre uses a computer system called SystmOne that allows the sharing of full electronic records across different healthcare services that use the same system.

Your information will only be shared with other healthcare services if you give them your explicit consent.  If you don't want a clinician from another healthcare service to be able to view your health record, you can say so at the point at which they ask you.

Alternatively, you can ask at Reception for a form to sign and note that you do not consent to sharing your health record and we will amend your record to reflect this.

Click here for more information.

Friends & Family Test

We would like you to think about your recent experiences of our services and let us know by anwering the Friends & Family survey.  Thank you. 

Patient Online Access to Medical Records


Spa Medical Centre now offer patients all of the requirements under the GP contract relating to online services and are working closely with our system supplier (SystmOne) to allow patients to access more detailed information from their medical records.  It is our intention to have this available by 31st March 2016

If you would like to sign up to all the online services we provide, please fill in the "Online Access Application Form" and hand it in to Reception.  Please remember to bring identification with you such as passport, driving licence, birth certificate, bank statement, utility bill.


Care Data

How sharing information in your medical records can help the NHS to provide better care.  A modern information system has been developed, which will make increased use of information from medical records with the intention of improving health services. The system is being delivered by the Health and Social Care Information Centre (HSCIC) and NHS England on behalf of the NHS.

For more information, please click on the links below:
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website