Patient Services Manager - Cheryl Attrill
Cheryl is responsible for developing and improving the experience of patients attending the Practice. She helps manage the Patient Reference Group, is responsible for the practice website and monitors appointments and patient feedback to develop the services on offer at the practice. She is also responsible for managing the GP’s sessions at the practice, making sure they’re in the right place at the right time!
Reception Manager - Alison Robson
Alison is responsible for the smooth running of the reception team, from recruitment and training, through to day to day supervision and support. Alison is passionate about providing excellent patient care and works hard with the team to maintain a great experience for everyone who contacts the team.
Our receptionists go through extensive training when they join the practice. Not only can they assist you in making urgent and routine appointments to see a GP or nurse, they also answer numerous and varied questions and are happy to help and assist at all times. They are responsible for registering patients within the practice and for updating patient details, liaising with the GP’s over queries, organising home visits and liaising with our community nurses.
Please remember that if they ask you questions they are doing this under instruction from our GPs and they are bound by the same rules of confidentiality as our doctors and nurses.
Their main objective is to ensure that our patients feel supported, well cared for and listened to.
We have our own dedicated team of cleaners, Mandy, Victoria and Kirsty, who work hard every night to ensure that the Practice is spick and span and that our surgical theatres are cleaned to the highest standard.