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NHS England - List Maintenance Project 2015

Registration letters from NHS England – please respond if you get one

The NHS is carrying out work in Bath, Gloucestershire, Swindon and Wiltshire to make sure the patient details on GP lists are accurate.  Letters are being sent to some patients, but not all. If you do receive a letter, please either confirm your details or submit any changes. For more information about this project please visit



Spa Medical Centre now offer patients all of the requirements under the GP contract relating to online services and are working closely with our system supplier (SystmOne) to allow patients to access more detailed information from their medical records.  It is our intention to have this available by 31st March 2016

If you would like to sign up to all the online services we provide, please fill in the "Online Access Application Form" and hand it in to Reception.  Please remember to bring identification with you such as passport, driving licence, birth certificate, bank statement, utility bill.









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Practice Management

Practice manager

Gaynor Cole, is responsible for the general day-to-day running of the practice.  Her role is extremely broad, covering the overall general management of the practice, including practice development, human resource management, communication and information technology, health and safety, financial control to name a few areas of responsibility!  Gaynor is supported by a strong and efficient administrative team who have a wealth of knowledge experience.

Deputy practice manager

Tracey Tinsley is responsible for the Information Technology  and complaints within the practice.  She also manages the Admin and Secretarial Teams and assists Gaynor in the operational management of the practice.


Medical Secretaries

Our medical secretaries process the correspondence between the GPs and consultants, hospitals and other agencies.  They may undertake the arrangement of urgent appointments. Certain referrals are processed electronically through Choose and Book, which offers the patient a more efficient, flexible service at a hospital of their choice.

Admin Team

There is a strong administrative team supporting the doctors at Spa.  Each person has specific areas of responsibility, whilst also carrying out various other administrative duties.


The Reception Team

Cheryl Attrill - Reception Supervisor

Our receptionists will assist you in making urgent and routine appointments to see your GP or nurse, answer numerous and varied questions and are happy to help and assist at all times.  Their main objective is to ensure that our patients feel supported, well cared for and listened to.

They are responsible for registering patients within the practice and for updating patient details, etc.  They keep the centre’s information system “current” with information from paper notes and from Wiltshire Primary Care Trust, who are linked to our computer system for exchange of patient information, as well as the document scanning software where all correspondence from Consultants and outside agencies is scanned into patient medical records.

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