The clinical team work closely with the Receptionist team to offer you an efficient and personal service for urgent and routine problems.
Appointments can be made in person here at the surgery, by telephone or by using our online booking service. Access the online appointment system here
We organise our appointments into two types:
Same day urgent problems
We offer a same day appointment system for problems which are deemed to be medically urgent. These appointments are limited and the Reception team are trained to direct you to the most appropriate source of care so you will be asked the reason you need to be seen.
As our clinicians all have particular areas of expertise, it is important that we know a little about the help you require when you make your appointment.
Senior Partner, Dr Rob Matthews explains here why the team ask you the reason for your appointment.
We offer two blocks of appointments, one in the morning and one in the afternoon, with the afternoon appointments being released at 2pm to ensure we have emergency cover throughout the day.
Routine or follow-up appointments
Please book a routine appointment for non urgent problems, or for follow up reviews.
If you are unsure whether a GP is the most appropriate person to help with your problem, please let the Receptionist know the nature of your condition as it may be that one of our specialist Nurses is more suitable to help you.
You may see any doctor but if you would prefer to see your own GP, please advise the Receptionist and they will let you know their current availability. Click here to see which days our doctors work.
Getting the most from your appointment
Each appointment is 10 minutes long. This is usually long enough to discuss one problem. If you have more than one issue to discuss, or think that you are likely to need a longer appointment, please advise our Reception team at the time of booking so that your consultation time can be adjusted accordingly.
You may find it helpful to prepare for your appointment by writing down the following information. This can help you and your clinician to ensure that nothing gets missed.
- Provide brief details of the symptoms
- Is this a new problem or have you seen someone about it before?
- When did your symptoms start?
Although the clinicians will always try and explain things clearly to you, please do ask for clarification if you do not understand something during your consultation.
If you are undergoing an intimate examination and wish to be accompanied during your consultation, you can ask us to arrange for a chaperone to be present during your appointment. We have a number of staff from the Nursing and Practice team who are trained to act as a chaperone. Please mention when booking your appointment if you would like us to organise a chaperone for you.
It is important that you make it to your appointment on time however we understand that sometimes things can happen which prevent this.
As a rule of thumb, we give a 5 minute buffer for late arrivals. If you are less than 5 minutes late, the clinician should still see you. However, if you are over 5 minutes late, the receptionist will have to communicate with the clinician, to see if they can still fit you in. Sometimes the clinician can still see you but there is a chance you may have to wait until the end of the clinic. Other times, the clinician may not be able to see you, due to high levels of demand. If this is the case, the receptionist will book another appointment for you.