Noticeboard

Our new telephone system is now up and running!  

You’ll notice that we have introduced a queuing system, so you will be able to see exactly where you are in the queue.  For repeat medication queries please ring 01225 703183 rather than the surgery.

You will be able to choose from the following options:

Option 1 – Cancel an appointment. This will divert you to a voicemail where you can leave your name, date of birth, date and time of your appointment

Option 2 – Home visit requests (before 10:30), appointments, general enquiries

Option 3 – Test results, this line will only be available after 4pm

Option 4 – Queries about hospital referrals

Thank you for your patience whilst we get to grips with the new system.

Do you struggle to attend GP or Nurse appointments during the working week?

Practices across West Wiltshire are working together to provide an improved access service.

You can now arrange to be seen between 18:30-20:00 Monday, Tuesday, Wednesday and Friday, and 08:15 – 12:45 on Saturdays.

Spa Medical Centre patients will be seen at Giffords Surgery Monday to Wednesday evenings, with Friday evening and Saturday mornings being provided from one of three hubs in rotation (Giffords Surgery Melksham, Trowbridge Health Centre or Westbury Group Practice).

To book one of these routine appointments, please contact us on 01225 709311 during normal opening hours, 08:00 – 18:30.

You will need to give consent for your medical information to be shared between providers to use this service.

This is aimed at those patients who are unable to access daytime medical care during the week, and we anticipate that demand may be high, so please bear with us, particularly in this pilot phase.

 
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