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Snowberry LaneMelkshamWiltshire, SN12 6UNTel: 01225 709311
You’ll notice that we have introduced a queuing system, so you will be able to see exactly where you are in the queue. For repeat medication queries please ring 01225 703183 rather than the surgery.
You will be able to choose from the following options:
Option 1 – Cancel an appointment. This will divert you to a voicemail where you can leave your name, date of birth, date and time of your appointment
Option 2 – Home visit requests (before 10:30), appointments, general enquiries
Option 3 – Test results, this line will only be available after 4pm
Option 4 – Queries about hospital referrals
Thank you for your patience whilst we get to grips with the new system.
Registering as a new patient
If you wish to register at Spa Medical Centre, please call in to reception to collect a registration pack. In the pack will be a Family Doctor Registration Form (GMS1) along with other forms and leaflets for you to read and fill in. Please make sure you read everything carefully and fill in the forms as clearly and as fully as possible.You will need one pack per person registering.IdentificationAll new patients are required to provide 2 forms of identification, ideally one from each of the following groups:
Please return the completed forms to the Practice, between 1.00 pm and 2.00 pm or after 4.30 pm. Your forms will then be checked with you and at this point we will also check proof of your identity.Please note that if you are 18 or over, you must attend in person so we can check your ID.Once the forms have been checked, it can take up to 48 hours to register you on our system so if you require urgent medical care, please mention this to the Reception team who will do their best to help.Repeat MedicationIf you are on repeat medication you will be required to book a routine appointment with a GP. The waiting list for these appointments could be 3-4 weeks so please ensure you have sufficient medication from your previous Practice before completing the registration process with us. Please also provide us with your current repeat prescription slip if possible, so that this can be added to your records.Online ServicesIf you would like to sign up for online services, click here for our registration form (or collect one from the surgery). Once your form has been completed, please bring this to the surgery together with ID. We need 1 piece of photographic ID, e.g your Driving Licence or Passport and 1 piece of proof of address, such as a utility bill.
Please call into the Practice to collect a registration pack
PLEASE NOTE YOU WILL NOT BE FORMALLY REGISTERED AT THE PRACTICE UNTIL YOU HAVE ATTENDED THE SURGERY TO SIGN THE PAPERWORK AND TO SHOW THE PRACTICE YOUR ID.
If you are away from home and in need of medical help but are unable to get to the surgery where you are registered, you are entitled to see a doctor anywhere in the United Kingdom.
We will be happy to see any relatives or friends who are staying with our registered patients and who require medical assistance.
If you are travelling away from home you should ensure you have sufficient supplies of any prescribed medication you need. Doctors are entitled to charge a consultation fee and a private prescription charge if they are asked to prescribe routine medication.
All patients registering as a temporary patient will need to bring some form of identification. Ideally this should be photo ID (a passport or driving licence) but other identification will be considered.
Please note we are not able to see you if you are not staying with one of our registered patients. If this applies to you, we recommend contacting 111 for advice.
You may have heard in the press that all patients have to be allocated a named GP who is responsible for their patients' overall care at the practice.
We have used this system for many years, with patients being allocated a GP when they register with us.
If you wish to know who your ‘named GP’ is, please contact us.
If you have a preference as to which GP you are allocated to, the practice will make reasonable efforts to accommodate this request but please remember that you can continue to see whomever you wish, subject to their availability.
These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.
Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.
Open the leaflets in one of the following languages
You can also translate the contents of our website by clicking on the ‘Translate Page’ button on the home screen.
We are only able to accept patients who live within our geographical area. This enables us to ensure house calls can be made when necessary and helps balance the number of patients between the different practices in our area.
PDF Practice boundary