Latest News

Bank Holiday Weekend Opening Times



Essential Winter Protection 2022

Final Comm to patients

Do you have a cough that has lasted 3 weeks or more?

Lung cancer


In June 2022 we had 21 hours of missed appointments 

Waiting Room DNA June

Covid Vaccination Programme in MELKSHAM re-starts for the Autumn Vaccination Programme


Cancer Early Diagnosis

Please click on the image for more details



My Planned Care - Helpful information and guidance for patients waiting for a hospital consultation, treatment or surgery

The My Planned Care website gives advice and support whilst you are waiting for a hospital appointment, an operation or to have treatment.
This site will also inform you of the average waiting times and any other useful advice that you may need.
Family, Carers and Friends can also access this information for you.
Please click on the image below for more information.
Planned Care


Carer Café, The Kings Arms Hotel, Melksham 

Please click on the picture below to get the latest dates and times.

 Carer Cafe, Melksham

Covid-19 Update for the local Community from the Vaccination Centre at Spencer’s Club in Melksham



Your child's screening and immunisation information

GP CHIS BGSW Poster      

Patient update: Covid-19

The government announced an end to COVID restrictions from today, Thursday 24th February.

Please note that the rules for the NHS are not changing.

So, please continue to:

- wear your mask in the surgery

- social distance when in the surgery

- arrive no earlier than five minutes before your appointment time

- tell us if you have covid symptoms or are covid positive when you have an appointment

That way we can keep all patients and staff safe - including those who cannot be vaccinated or whose immune systems are compromised and weak.

Thank you for your continued support.

For further information please click here


Don't Ignore Your Cervical Screening Invite

For more information please click on the poster below

NHS CervicalScreening


Community Urgent Eyecare Service

Please click on the poster below for more information 

Urgent Eyecare Services


Rape and sexual assault referral centres

Please click on the poster below for more information 

NHS_SARCs Screens


NHS Healthy Start Scheme

Please click on the image to find out more.

NHS Health Start


At Spa Medical Centre, patients are required to continue to wear a face covering/mask.




At Spa Medical Centre, patients are required to continue to wear a face covering/mask, use hand sanitiser, maintain social distancing, and only enter the building only where necessary, such as for an appointment, or to drop of a sample at the front desk.

The surgery is not the same as public transport, a restaurant or the supermarket. Visitors of the surgery are unwell, vulnerable and may not be vaccinated due to medical reasons.

We have experienced several absences due to staff contracting covid or been in close contact outside of work with someone who has covid. In a practice with a relatively small number of employees, this affects our ability to answer the phones and provide appointments for you.

Continuing the appropriate infection control procedures protects our patients and their health and protects our primary care team to help you – we need a fully functioning team to continue to deliver a safe, effective, and responsive service to you.

Consultations will continue to be offered by telephone / video and then followed up face to face where clinically appropriate. We are seeing many more patients face to face in follow ups. Our Practice Nurses and Doctors have seen patients face to face for vital clinical procedures and specialist contraceptive procedures throughout the pandemic.

It is worth noting that we are consulting with higher numbers of patients than we ever did before the pandemic, whilst also having played a big part in the vaccination programme delivery. Our doors have always been open!

We hope you will understand why we need to continue with these measures and keep the practice as safe for everyone as we can. We have all come so far in trying to minimise the impact of covid, let’s continue to stay safe together.

Thank you for your continued patience, understanding and support.


Get stuck into Better Health

Click on the image for more information

Better Health


Kids at secondary School or College?

Back to School


How to get the NHS COVID Pass and demonstrate your coronavirus (COVID-19) status when travelling abroad and domestically at events and venues in England.

Please click on the link here.


Do you have asthma and worry about the carbon footprint of your inhalers?

Environmental impact of inhalers

COVID-19 Gathers Like Smoke.......



A fantastic 12 months of Vaccine delivery comes to an end in Melksham


Melksham and Boa Primary Care Network would like to advise our patients that our local Covid Vaccination programme run from Spencers, Melksham will be ending on Friday 3rd December 2021.

Over the last 12m we will have delivered more than 77, 000 covid vaccinations and 16,000 flu vaccines to patients from Spa Giffords and Bradford on Avon Surgeries. 95% of our patients have had their second Covid vaccine and all patients have received offers. We anticipate by 3rd December over 8,000 boosters will have been given and we will have offered a vaccination to all eligible patients. Our Nursing and residential home residents have all received their booster and housebound patients are being vaccinated as I write.

Whilst delivering the vaccination programme we have continued to provide a full primary care service. Practices have increased capacity and are offering more appointments with clinicians and health professionals both by phone and face to face than pre-pandemic.

The vaccination programme would not have been possible without the simply wonderful support of our local community. Our thanks go to our team of dedicated clinical and non- clinical volunteers who have consistently worked to vaccinate our patients with professionalism and good humour. We are extremely grateful to Spencer’s Sport and Social club for hosting the programme and to the local council for their support.

Giffords, Spa and Bradford on Avon practices are hugely proud of what they have achieved in delivering vaccines to you, their patients. The time is now right to bring our local vaccine programme to a close to enable us to put all our efforts into our surgeries as we enter the challenging winter ahead.

We would encourage you to promptly book your covid boosters as soon as you receive an invite which be done after a minimum gap of 182 days since your second vaccine dose.

When Spencer’s completes it’s work appointments will be available at local Large Vaccination Centres such as Bath Race Course and some local pharmacies

New dedicated out of hours line for domestic abuse 

Wiltshire Council will be operating a dedicated line from 5pm weekdays and all over the weekend for people who want to report concerns or seek help.

Wiltshire Domestic Abuse 


DO YOU LOOK AFTER SOMEONE?  Are you 16 - 25?



To All Our Patients 

Spa Patient Message

Important Update (19.07.21) NHS patient data store delayed 

Please see this link for further information on the above.


For information about how the NHS uses data for planning and research click here.

To 'opt out' click here or alternatively fill out this form and drop it off at the surgery.

Alternatively, call 0300 303 5678 (Mon-Fri 9:00-17:00 excluding bank holidays).


Considering a foreign holiday this year?

Need to demonstrate your vaccine status? 
Guidance on demonstrating your COVID Vaccine  status when travelling has now been published:
You will be able to access proof of your COVID-19 vaccination status through the free NHS App from 17th May.
It is recommended that you register with the app before booking any international travel.
Please do not contact your GP surgery about your COVID-19 vaccination status.
GPs cannot provide letters showing your COVID-19 vaccination status.

Wiltshire COVID roadmap for reopening services

For further information please click here



MHRA issues new advice, concluding a possible link between COVID-19 Vaccine AstraZeneca and extremely rare, unlikely to occur blood clots

The benefits of vaccination continue to outweigh any risks but the MHRA advises careful consideration be given to people who are at higher risk of specific types of blood clots because of their medical condition.

Additional Information here.


Are you a Young Carer?

Carer Support Wiltshire can help.  Please click here for more information


F.A.S.T. Stroke Campaign 2021



Get Ready for YOUR No Smoking Day!

Please click here to begin your new Smoke Free Life


COVID: Act like you've got it

Act like you have COVID


Feeling Anxious?

feeling anxious

Healthy Us - Support to reach a healthy weight?

Healthy Us is a free 12 week group weight management course open to anyone living in Wiltshire, aged 18 or over, with a body mass index (BMI) of 28 or above. Click on the picture below for more information.

Healthy Us


Download the NHS COVID-19 app today and protect your loved ones


The NHS COVID-19 app is a vital part in the fight against coronavirus.

  • If your postcode district becomes high risk, the app will let you know – and give you advice on what action to take.
  • If you come into close contact with another user who reports a positive test result the app will send you an anonymous alert.
  • A built-in QR scanner lets you check in to venues quickly and easily.
  • You can check your symptoms in the app and if they suggest you may have coronavirus, the app is an easy way to get tested.

Any data shared with the app is held on your phone.
Nobody will know who or where you are. You can delete the app and all data at any time.
The NHS COVID-19 app is the fastest way to see if you’re at risk from the virus.
The faster you know, the quicker you can alert and protect your loved ones.



COVID & CHILDREN, Parent advice letter

Dear Parent

This is a very challenging time we find ourselves in and there is understandably a lot of anxiety in the community around school age children, their risk from COVID-19 and the potential impact of school absence both for that child and for the family as a whole. This post is to try to help you access good, up-to-date information to help us all work together over the next few months.

1. Symptoms of coronavirus in children

The main symptoms of coronavirus are:

• a high temperature
• a new, continuous cough – this means coughing a lot, for more than an hour, or 3 or more coughing episodes in 24 hours
• a loss or change to sense of smell or taste – this means they cannot smell or taste anything, or things smell or taste different to normal

Please be reassured that if your child has symptoms of the usual winter bugs eg: runny nose or sore throat but DOES NOT have any of the symptoms listed above then they can still go to school, they do not need a Covid 19 test or a doctor’s note to do so.

The surgery is unable to organise Covid testing as this is all done centrally, and only for the above indications. We are also unable to provide a 'return to school' letter.

2. What to do if your child has the above symptoms

If your child has any of the main symptoms of coronavirus:

• Get a test to check if they have coronavirus as soon as possible - please be aware that you cannot under any circumstances get a test through your GP surgery so please do not ring for this purpose alone.
• You can ONLY get a test through 'NHS 111 online' OR by ringing 119 if you do not have access to the internet.
• Stay at home and do not have visitors until you get the test result – only leave your home to have a test. Please only order a test for the person in your household who has symptoms. These tests are NOT for individuals who do not have symptoms.

Anyone you live with, and anyone in your support bubble, must also stay at home until you get the result.

With best wishes

The Doctors
Spa Medical Centre


New Appointment System

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New Appointment System FAQ's

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If you are unable or worried to leave your home because of Covid-19 (coronavirus) Melksham Community Hub are able to help. 

Phone: 01225 809 265
Email: - please scroll down for more information.

- Help with medication collection (for prescription collection call before 2pm) 
- Food shopping and delivery
- Walking you dog
- Friendly phone call

Monday – Friday 9am – 6pm
Saturday – Sunday 10am – 4pm

They are not asking for anything in return they just want to support the community in a time of difficulty.


Taking a holiday away from home in England this year?
It's wise to take some extra precautions….... 




Wiltshire Council has produced a healthy lifestyle leaflet aimed at older people during COVID-19

The information leaflet is available here.


Giving blood during COVID-19

For more information on giving blood during COVID please click here.


Test and Trace

test and trace

Self Isolate


NHS information – public testing for coronavirus 

Testing is now open to any member of the public with COVID-19 symptoms by visiting or calling 119 to book a test.


Pre-booked appointments only at Spa Medical Centre

Please only come to the surgery if you have a booked appointment
If you do not have an appointment then please call us on 01225 709311



Wiltshire Wellbeing Hub

Wiltshire Council have set up a dedicated hub to support the most vulnerable residents. The hub is proactively contacting any patient who as identified as shielding from the NHS Shielding lists. In addition the Hub is able to offer support to those struggling, self-isolating and don’t have a support network around them or know where to get help.

The hub team can provide information/signpost where additional help is available in their local area through community groups. Examples of support available include:

  • Arrange for the delivery of emergency food parcels where needed
  • Connect residents with local community groups who can assist them with support needs
  • Resolve any issues with the delivery of medication from a pharmacy
  • Give ideas for staying physically and mentally well
  • Signpost to other specialist services

The CCG is providing advice to the hub/signposting how patients can access health support to meet their needs. The Hub is not providing professional/clinical health advice.

The helpline is open Monday to Friday, 8am – 8pm and weekends, 10am – 4pm on 0300
003 4576 or email

Find out more about the work of the hub


If you are unable or worried to leave your home because of Covid-19 (coronavirus) Melksham Community Hub are able to help.

Phone: 01225 809 265
Email: - please scroll down for more information.

- Help with medication collection (for prescription collection call before 2pm) 
- Food shopping and delivery
- Walking you dog
- Friendly phone call

Monday – Friday 9am – 6pm
Saturday – Sunday 10am – 4pm

They are not asking for anything in return they just want to support the community in a time of difficulty.

Wiltshire IAPT Service - Continued Provision

The Wiltshire IAPT Service team of practitioners are all  offering telephone assessments for new patients who are booking in through our usual route of calling our administration team in Devizes – 01380 731335. In addition we are also offering treatment sessions by telephone to our existing patients. Further inforamation about IAPT is available here.

Dorothy House - Managing COVID-19 symptoms at home: Advice for families and carers




DOMESTIC ABUSE - You are not alone.



Support to Stop Smoking

Smokefree Wiltshire





Wiltshire Mind Services Update

We Are Undefeatable


First Contact Physiotherapist

First Contact Physiotherapist


Wiltshire Mind Young People's Counselling

YP Counselling

Further Information: Wiltshire Mind Young People's Counselling Leaflet


Wiltshire Counselling Service

Wiltshire Counselling Service

Further Information:Wiltshire Counselling Service Leaflet


Moved to the UK? - Get Up-To-Date With Your Vaccinations


For further information please see the leaflet here: Vaccinations Leaflet


WPPG Patient Survey

patient survey

Patient Survey Link



Flu - Additional Advice

Please click here to:

  • Check if you have flu
  • How to treat flu yourself
  • How a pharmacist can help with flu
  • Getting advice from 111
  • When to call 999 or visit A&E


Patient Notice - Ear Syringing

Ear syringing Spa poster


The Herbert Protocol - Wiltshire Police and Alzheimer's Support launch new initiative

Wiltshire Police is launching the Herbert Protocol in partnership with Alzheimer’s Support on the 19th September.

The Herbert protocol is effectively a diary of information kept by a carer, family member or close friend of someone who suffers with dementia, which, in the case of the sufferer going missing, the information booklet can be handed over to the police to aid with their search for that person. More information is available here.


Your Future Career in Primary Care

Welcome to Wiltshire


Royal College of GP's "Parkrun Pledge" day

An initiative to encourage all GP practices to get involved in grass roots physical activity

Park run

From left to right - Dr Teare, Clair, Gaynor (Practice Manager) and Jodie

Congratulations to members of Spa Medical Centre practice team who ran the 5k Melksham Parkrun on Saturday 1st June.  The event was very well attended, there was a wide cross section of young, old, toddlers being pushed by  parents, dogs being “walked” by their owners!  A special well done to Dr  Teare, who managed to come 5th and run the course in 19 minutes, not bad for his first time!

Download the free MJOG app for secure, two-way communication with Spa Medical Centre

If you are registered patient with us over the age of 16 and have a smart phone, download the free MJOG app today!
MJOG provides a simple and secure channel for two-way communications between the Practice and you, including:

  • Handy appointment reminders
  • Instant notifications from their GP Practice
  • One-click process for cancelling their appointments
  • Private and secure messaging

MJOG can be downloaded from the App Store, or Google Play. It’s really easy to use and has no hidden messaging costs.
Please ensure that we have your up to date contact details



Living well with Diabetes in Wiltshire -


Health advice when the practice is closed

Do you know who to contact when the practice is closed? Or whether your symptoms are best treated at home, by your GP or at hospital? Check out this handy guide to help you choose the most appropriate services this winter. 

choose well


Keep Antibiotics Working

Antibiotics are essential to treat serious bacterial infections but they are frequently being used to treat illnesses, such as coughs, earache and sore throats that can get better by themselves. Taking antibiotics encourages harmful bacteria that live inside you to become resistant. That means that antibiotics may not work when you really need them.

As antibiotic resistance increases common procedures such as caesarean sections and hip  replacements could become life-threatening without antibiotics to ward off infections.  

The ‘Keep Antibiotics Working’ campaign reminds you that taking antibiotics when you don’t need them puts you and your family at risk. It’s important that, when it comes to antibiotics, you always take your doctor, nurse or healthcare professional’s advice.

kaw infographic


Do you struggle to attend GP or Nurse appointments during the working week?

Practices across West Wiltshire are working together to provide an improved access service.

You can now arrange to be seen between 18:30-20:00 Monday, Tuesday, Wednesday and Friday, and 08:15 – 12:45 on Saturdays.

Spa Medical Centre patients will be seen at Giffords Surgery Monday to Wednesday evenings, with Friday evening and Saturday mornings being provided from one of three hubs in rotation (Giffords Surgery Melksham, Trowbridge Health Centre or Westbury Group Practice).

To book one of these routine appointments, please contact us on 01225 709311 during normal opening hours, 08:00 – 18:30.

You will need to give consent for your medical information to be shared between providers to use this service.

This is aimed at those patients who are unable to access daytime medical care during the week, and we anticipate that demand may be high, so please bear with us, particularly in this pilot phase.


Appointment availability

We are experiencing huge demand for appointments at the moment and have less appointments to offer than usual. 

Please consider whether anyone else can help you, for example the pharmacy team. 

choose well

We will always do our best to help and our same day appointment systems remains in place to help if you have an urgent issue. 

Thank you from all at Spa Medical Centre.


General Data Protection Regulation

We take your privacy seriously and all our staff operate under a strict code of conduct when it comes to patient confidentiality. 

You may have heard that the General Data Protection Regulation (GDPR) comes into force today, 25th May 2018.

GDPR provides all data subjects, in this case you, our patients, with more control over who can access their records and what kind of information we record and share about you.

You can read more about it here and follow the link to our new Practice Privacy Notice. 


Congratulations to Dr Matthews! 

The winners of the Melksham Civic Awards were presented with their awards by Mayor cllr Adrienne Westbrook at the Annual Town Meeting on 30th April at Melksham Town Hall.

Eight awards across the two categories of ‘Community Service’ and ‘Enhancing Melksham’ were presented to individuals and groups who have made a ‘significant contribution to the local community during the previous year.’

The Practice are thrilled to congratulate Senior Partner Dr Rob Matthews on his award. 

RJM civic award

Dr Rob Matthews received his award in recognition of his hard work within the community with regards to the provision of health care. 

Congratulations Dr Matthews!


Did you know our pharmacy team can help you with minor health concerns?

Community pharmacists and pharmacy technicians are qualified healthcare professionals who can offer clinical advice and over the counter medicines to effectively and safely manage a range of minor health concerns, including:

  • sore throats
  • coughs
  • colds
  • tummy troubles
  • teething

Every pharmacist is trained in managing minor illnesses and providing health and wellbeing advice, so they are the right person to see for minor health concerns. They train for five years in the use of medicines before they qualify and register with the professional regulator, and some also have an additional prescribing qualification.

Local pharmacies can offer you fast and convenient clinical advice for a wide range of minor health concerns, with no appointment needed. Most community pharmacies (over 90%) can now offer a private consultation room if you need to have a confidential conversation.

With over 12,000 pharmacies open every day of the week, and many offering extended opening hours in the evenings and at weekends, it is easy to find a pharmacy close to you.

As well as minor ailments, pharmacists can help with many aspects of health care, such as:

  • providing clinical advice and support for patients with long-term conditions
  • explaining how to take new medicines
  • reviewing medicines use to ensure safety
  • providing flu vaccinations
  • providing healthy living services, e.g. advice on quitting smoking, losing weight, reducing alcohol consumption, sexual health or increasing physical activity
  • offering consultations/ NHS health checks

Pharmacists are healthcare experts who can give you clinical advice, right there and then. And if symptoms suggest it’s something more serious, they have the right clinical training to ensure you get the help you need.

Your Medical Records

All information about our patients is private and confidential; whether it is heard, seen in writing, or held on a computer.

Identifiable patient information is only shared within the Practice team and, in the case of referral, to the clinician to whom you are referred. Disclosure of identifiable patient information to any other outside agencies will only be done after receiving permission from the patient.

This means that your partner, spouse, children, or other relatives or friends cannot access your medical records without your consent. 

You have a right of access to your health records. The Data Protection Act (1988) gives you the right of access to all information that the Practice holds on you manually and on computer. It is your legal right to see your records and if you so wish, to obtain a photocopy of them. Only in exceptional circumstance can access be withheld.

If you would like to apply for access to information held about you please put your request in writing to the Patient Services Manager, Cheryl Attrill

Electronic Record Sharing

Your electronic records are kept in all the places where you receive healthcare.  These places can usually only share information from your records by letter, email, fax or phone.  At times, this can slow down your treatment and mean information is hard to access.

Spa Medical Centre uses a computer system called SystmOne that allows the sharing of full electronic records across different healthcare services that use the same system.

Your information will only be shared with other healthcare services if you give them your explicit consent.  If you don't want a clinician from another healthcare service to be able to view your health record, you can say so at the point at which they ask you.

Alternatively, you can ask at Reception for a form to sign and note that you do not consent to sharing your health record and we will amend your record to reflect this.

Click here for more information.

Friends & Family Test

We would like you to think about your recent experiences of our services and let us know by answering the Friends & Family survey.  Thank you. 

Patient Online Access to Medical Records


Spa Medical Centre now offer patients all of the requirements under the GP contract relating to online services and are working closely with our system supplier (SystmOne) to allow patients to access more detailed information from their medical records.  It is our intention to have this available by 31st March 2016

If you would like to sign up to all the online services we provide, please fill in the "Online Access Application Form" and hand it in to Reception.  Please remember to bring identification with you such as passport, driving licence, birth certificate, bank statement, utility bill.


Care Data

How sharing information in your medical records can help the NHS to provide better care.  A modern information system has been developed, which will make increased use of information from medical records with the intention of improving health services. The system is being delivered by the Health and Social Care Information Centre (HSCIC) and NHS England on behalf of the NHS.

For more information, please click on the links below:

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website