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Latest News

Cutting Down Cuts Down My Risk



Act fast! Free prepayment meter vouchers for vulnerable households

Our Warm and Safe Wiltshire advice service has funding to provide gas and/or electricity vouchers for vulnerable households across Wiltshire who use prepayment meters to manage their energy. This funding expires on 15 September 2020 so act fast to ensure residents do not miss out.

To enquire please contact Warm and Safe Wiltshire on 0800 038 5722 or by visiting


New Appointment System

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New Appointment System FAQ's

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If you are unable or worried to leave your home because of Covid-19 (coronavirus) Melksham Community Hub are able to help. 

Phone: 01225 809 265
Email: - please scroll down for more information.

- Help with medication collection (for prescription collection call before 2pm) 
- Food shopping and delivery
- Walking you dog
- Friendly phone call

Monday – Friday 9am – 6pm
Saturday – Sunday 10am – 4pm

They are not asking for anything in return they just want to support the community in a time of difficulty.

In June 2020 we had 7 hours of missed appointments

Waiting Room June DNA poster


Taking a holiday away from home in England this year?
It's wise to take some extra precautions….... 




Wiltshire Council has produced a healthy lifestyle leaflet aimed at older people during COVID-19

The information leaflet is available here.


Giving blood during COVID-19

For more information on giving blood during COVID please click here.


Test and Trace

test and trace

Self Isolate


NHS information – public testing for coronavirus 

Testing is now open to any member of the public with COVID-19 symptoms by visiting or calling 119 to book a test.


Pre-booked appointments only at Spa Medical Centre

Please only come to the surgery if you have a booked appointment
If you do not have an appointment then please call us on 01225 709311



Wiltshire Wellbeing Hub

Wiltshire Council have set up a dedicated hub to support the most vulnerable residents. The hub is proactively contacting any patient who as identified as shielding from the NHS Shielding lists. In addition the Hub is able to offer support to those struggling, self-isolating and don’t have a support network around them or know where to get help.

The hub team can provide information/signpost where additional help is available in their local area through community groups. Examples of support available include:

  • Arrange for the delivery of emergency food parcels where needed
  • Connect residents with local community groups who can assist them with support needs
  • Resolve any issues with the delivery of medication from a pharmacy
  • Give ideas for staying physically and mentally well
  • Signpost to other specialist services

The CCG is providing advice to the hub/signposting how patients can access health support to meet their needs. The Hub is not providing professional/clinical health advice.

The helpline is open Monday to Friday, 8am – 8pm and weekends, 10am – 4pm on 0300
003 4576 or email

Find out more about the work of the hub


If you are unable or worried to leave your home because of Covid-19 (coronavirus) Melksham Community Hub are able to help.

Phone: 01225 809 265
Email: - please scroll down for more information.

- Help with medication collection (for prescription collection call before 2pm) 
- Food shopping and delivery
- Walking you dog
- Friendly phone call

Monday – Friday 9am – 6pm
Saturday – Sunday 10am – 4pm

They are not asking for anything in return they just want to support the community in a time of difficulty.

Wiltshire IAPT Service - Continued Provision

The Wiltshire IAPT Service team of practitioners are all  offering telephone assessments for new patients who are booking in through our usual route of calling our administration team in Devizes – 01380 731335. In addition we are also offering treatment sessions by telephone to our existing patients. Further inforamation about IAPT is available here.

Dorothy House - Managing COVID-19 symptoms at home: Advice for families and carers




DOMESTIC ABUSE - You are not alone.



Support to Stop Smoking

Smokefree Wiltshire





Wiltshire Mind Services Update

We Are Undefeatable


Spa Medical Centre Health Trainer

Health trainer


First Contact Physiotherapist

First Contact Physiotherapist


Wiltshire Mind Young People's Counselling

YP Counselling

Further Information: Wiltshire Mind Young People's Counselling Leaflet


Wiltshire Counselling Service

Wiltshire Counselling Service

Further Information:Wiltshire Counselling Service Leaflet


Moved to the UK? - Get Up-To-Date With Your Vaccinations


For further information please see the leaflet here: Vaccinations Leaflet


WPPG Patient Survey

patient survey

Patient Survey Link



Flu - Additional Advice

Please click here to:

  • Check if you have flu
  • How to treat flu yourself
  • How a pharmacist can help with flu
  • Getting advice from 111
  • When to call 999 or visit A&E


Patient Notice - Ear Syringing

Ear syringing Spa poster


The Herbert Protocol - Wiltshire Police and Alzheimer's Support launch new initiative

Wiltshire Police is launching the Herbert Protocol in partnership with Alzheimer’s Support on the 19th September.

The Herbert protocol is effectively a diary of information kept by a carer, family member or close friend of someone who suffers with dementia, which, in the case of the sufferer going missing, the information booklet can be handed over to the police to aid with their search for that person. More information is available here.


Your Future Career in Primary Care

Welcome to Wiltshire


Royal College of GP's "Parkrun Pledge" day

An initiative to encourage all GP practices to get involved in grass roots physical activity

Park run

From left to right - Dr Teare, Clair, Gaynor (Practice Manager) and Jodie

Congratulations to members of Spa Medical Centre practice team who ran the 5k Melksham Parkrun on Saturday 1st June.  The event was very well attended, there was a wide cross section of young, old, toddlers being pushed by  parents, dogs being “walked” by their owners!  A special well done to Dr  Teare, who managed to come 5th and run the course in 19 minutes, not bad for his first time!

Download the free MJOG app for secure, two-way communication with Spa Medical Centre

If you are registered patient with us over the age of 16 and have a smart phone, download the free MJOG app today!
MJOG provides a simple and secure channel for two-way communications between the Practice and you, including:

  • Handy appointment reminders
  • Instant notifications from their GP Practice
  • One-click process for cancelling their appointments
  • Private and secure messaging

MJOG can be downloaded from the App Store, or Google Play. It’s really easy to use and has no hidden messaging costs.
Please ensure that we have your up to date contact details



Living well with Diabetes in Wiltshire -


Health advice when the practice is closed

Do you know who to contact when the practice is closed? Or whether your symptoms are best treated at home, by your GP or at hospital? Check out this handy guide to help you choose the most appropriate services this winter. 

choose well


Keep Antibiotics Working

Antibiotics are essential to treat serious bacterial infections but they are frequently being used to treat illnesses, such as coughs, earache and sore throats that can get better by themselves. Taking antibiotics encourages harmful bacteria that live inside you to become resistant. That means that antibiotics may not work when you really need them.

As antibiotic resistance increases common procedures such as caesarean sections and hip  replacements could become life-threatening without antibiotics to ward off infections.  

The ‘Keep Antibiotics Working’ campaign reminds you that taking antibiotics when you don’t need them puts you and your family at risk. It’s important that, when it comes to antibiotics, you always take your doctor, nurse or healthcare professional’s advice.

kaw infographic


Do you struggle to attend GP or Nurse appointments during the working week?

Practices across West Wiltshire are working together to provide an improved access service.

You can now arrange to be seen between 18:30-20:00 Monday, Tuesday, Wednesday and Friday, and 08:15 – 12:45 on Saturdays.

Spa Medical Centre patients will be seen at Giffords Surgery Monday to Wednesday evenings, with Friday evening and Saturday mornings being provided from one of three hubs in rotation (Giffords Surgery Melksham, Trowbridge Health Centre or Westbury Group Practice).

To book one of these routine appointments, please contact us on 01225 709311 during normal opening hours, 08:00 – 18:30.

You will need to give consent for your medical information to be shared between providers to use this service.

This is aimed at those patients who are unable to access daytime medical care during the week, and we anticipate that demand may be high, so please bear with us, particularly in this pilot phase.

Appointment availability

We are experiencing huge demand for appointments at the moment and have less appointments to offer than usual. 

Please consider whether anyone else can help you, for example the pharmacy team. 

choose well

We will always do our best to help and our same day appointment systems remains in place to help if you have an urgent issue. 

Thank you from all at Spa Medical Centre.

General Data Protection Regulation

We take your privacy seriously and all our staff operate under a strict code of conduct when it comes to patient confidentiality. 

You may have heard that the General Data Protection Regulation (GDPR) comes into force today, 25th May 2018.

GDPR provides all data subjects, in this case you, our patients, with more control over who can access their records and what kind of information we record and share about you.

You can read more about it here and follow the link to our new Practice Privacy Notice. 

Congratulations to Dr Matthews! 

The winners of the Melksham Civic Awards were presented with their awards by Mayor cllr Adrienne Westbrook at the Annual Town Meeting on 30th April at Melksham Town Hall.

Eight awards across the two categories of ‘Community Service’ and ‘Enhancing Melksham’ were presented to individuals and groups who have made a ‘significant contribution to the local community during the previous year.’

The Practice are thrilled to congratulate Senior Partner Dr Rob Matthews on his award. 

RJM civic award

Dr Rob Matthews received his award in recognition of his hard work within the community with regards to the provision of health care. 

Congratulations Dr Matthews!

Did you know our pharmacy team can help you with minor health concerns?

Community pharmacists and pharmacy technicians are qualified healthcare professionals who can offer clinical advice and over the counter medicines to effectively and safely manage a range of minor health concerns, including:

  • sore throats
  • coughs
  • colds
  • tummy troubles
  • teething

Every pharmacist is trained in managing minor illnesses and providing health and wellbeing advice, so they are the right person to see for minor health concerns. They train for five years in the use of medicines before they qualify and register with the professional regulator, and some also have an additional prescribing qualification.

Local pharmacies can offer you fast and convenient clinical advice for a wide range of minor health concerns, with no appointment needed. Most community pharmacies (over 90%) can now offer a private consultation room if you need to have a confidential conversation.

With over 12,000 pharmacies open every day of the week, and many offering extended opening hours in the evenings and at weekends, it is easy to find a pharmacy close to you.

As well as minor ailments, pharmacists can help with many aspects of health care, such as:

  • providing clinical advice and support for patients with long-term conditions
  • explaining how to take new medicines
  • reviewing medicines use to ensure safety
  • providing flu vaccinations
  • providing healthy living services, e.g. advice on quitting smoking, losing weight, reducing alcohol consumption, sexual health or increasing physical activity
  • offering consultations/ NHS health checks

Pharmacists are healthcare experts who can give you clinical advice, right there and then. And if symptoms suggest it’s something more serious, they have the right clinical training to ensure you get the help you need.

Your Medical Records

All information about our patients is private and confidential; whether it is heard, seen in writing, or held on a computer.

Identifiable patient information is only shared within the Practice team and, in the case of referral, to the clinician to whom you are referred. Disclosure of identifiable patient information to any other outside agencies will only be done after receiving permission from the patient.

This means that your partner, spouse, children, or other relatives or friends cannot access your medical records without your consent. 

You have a right of access to your health records. The Data Protection Act (1988) gives you the right of access to all information that the Practice holds on you manually and on computer. It is your legal right to see your records and if you so wish, to obtain a photocopy of them. Only in exceptional circumstance can access be withheld.

If you would like to apply for access to information held about you please put your request in writing to the Patient Services Manager, Cheryl Attrill

Electronic Record Sharing

Your electronic records are kept in all the places where you receive healthcare.  These places can usually only share information from your records by letter, email, fax or phone.  At times, this can slow down your treatment and mean information is hard to access.

Spa Medical Centre uses a computer system called SystmOne that allows the sharing of full electronic records across different healthcare services that use the same system.

Your information will only be shared with other healthcare services if you give them your explicit consent.  If you don't want a clinician from another healthcare service to be able to view your health record, you can say so at the point at which they ask you.

Alternatively, you can ask at Reception for a form to sign and note that you do not consent to sharing your health record and we will amend your record to reflect this.

Click here for more information.

Friends & Family Test

We would like you to think about your recent experiences of our services and let us know by anwering the Friends & Family survey.  Thank you. 

Patient Online Access to Medical Records


Spa Medical Centre now offer patients all of the requirements under the GP contract relating to online services and are working closely with our system supplier (SystmOne) to allow patients to access more detailed information from their medical records.  It is our intention to have this available by 31st March 2016

If you would like to sign up to all the online services we provide, please fill in the "Online Access Application Form" and hand it in to Reception.  Please remember to bring identification with you such as passport, driving licence, birth certificate, bank statement, utility bill.


Care Data

How sharing information in your medical records can help the NHS to provide better care.  A modern information system has been developed, which will make increased use of information from medical records with the intention of improving health services. The system is being delivered by the Health and Social Care Information Centre (HSCIC) and NHS England on behalf of the NHS.

For more information, please click on the links below:
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website