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Snowberry LaneMelkshamWiltshire, SN12 6UNTel: 01225 709311
You’ll notice that we have introduced a queuing system, so you will be able to see exactly where you are in the queue. For repeat medication queries please ring 01225 703183 rather than the surgery.
You will be able to choose from the following options:
Option 1 – Cancel an appointment. This will divert you to a voicemail where you can leave your name, date of birth, date and time of your appointment
Option 2 – Home visit requests (before 10:30), appointments, general enquiries
Option 3 – Test results, this line will only be available after 4pm
Option 4 – Queries about hospital referrals
Thank you for your patience whilst we get to grips with the new system.
Surgery Opening Times
The Medical Centre is open from 08:00 until 18:30 Monday to Friday.
We are also able to offer routine GP appointments outside our normal working hours for those patients who find it difficult to see us due to work or family commitments.
We are open from 07:30 on Tuesday and Wednesday mornings and until 19:30 on Thursday evenings. Please note these days/times are subject to change and availability and are for routine appointments only. There is no emergency doctor available during these times.
The appointment telephone line (01225 709311) and our general enquiry line (01225 703236) are open from 08:30 to 18:30. There is a telephone message between these times which explains how to contact the emergency doctor.
Bank/Public Holidays 2021
May Bank Holiday
Spring Bank Holiday
Summer Bank Holiday
3rd January 2021
New Year's Day
Gompels Spa Pharmacy Opening Times
Gompels Pharmacy is open from 08:30 to 18:30, Monday to Friday.
When We Are Closed
If you have a life threatening medical emergency please dial 999.
Chest pains and / or shortness of breath constitute an emergency.
For information about how to care for yourself at home, click here or go to www.nhs.uk for advice about self-care.
Alternatively, visit your local Pharmacist who may be able to help.
If you require urgent medical assistance which cannot wait until the surgery re-opens, please call 111.
Calls to the NHS 111 service are free from both landlines and mobiles.
NHS 111 service
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. For example:
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
NHS 111 will always notify us that you have received care from them to ensure we can help you if you need further advice.
This timetable shows the usual availability of the doctors in the practice.
Please remember that Drs Matthews, Rigby, Armstrong, Teare and Pearson are involved in the surgical services provided at Spa Medical Centre. So, although they may be present in the surgery, they may be operating in theatre.
This timetable may change occasionally to allow for annual leave, sickness etc.
Dr Ward (final year registrar)
ü GP in surgery all day
ü GP in surgery half day
A - GP in surgery alternate weeks
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