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Changes to testing
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Self-care and treatments
Advice about how to look after yourself at home if you have COVID-19 or symptoms of COVID-19, and read about treatments for COVID-19.
People at higher risk
Advice for people at higher risk from COVID-19, including people with health conditions and pregnant women.
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Long-term effects (long COVID)
Find out about the long-term effects COVID-19 can sometimes have and what help is available.
Using the NHS and other health services
Find out about changes to using health services, such as GPs and hospitals, because of COVID-19.
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Snowberry LaneMelkshamWiltshire, SN12 6UNTel: 01225 709311
You’ll notice that we have introduced a queuing system, so you will be able to see exactly where you are in the queue. For repeat medication queries please ring 01225 703183 rather than the surgery.
You will be able to choose from the following options:
Option 1 – Cancel an appointment. This will divert you to a voicemail where you can leave your name, date of birth, date and time of your appointment
Option 2 – Home visit requests (before 10:30), appointments, general enquiries
Option 3 – Test results, this line will only be available after 4pm
Option 4 – Queries about hospital referrals
Thank you for your patience whilst we get to grips with the new system.
Surgery Opening Times
The Medical Centre is open from 08:00 until 18:30 Monday to Friday.
The appointment telephone line (01225 709311) and our general enquiry line (01225 703236) are open from 08:30 to 18:30. There is a telephone message between these times which explains how to contact the emergency doctor.
Phones lines are closed between 13:00 - 14:00.
Bank/Public Holidays 2022
May Bank Holiday
2nd January 2023
New Year's Bank Holiday
Gompels Spa Pharmacy Opening Times
Gompels Pharmacy is open from 08:30 to 18:30, Monday to Friday.
When We Are Closed
If you have a life threatening medical emergency please dial 999.
Chest pains and / or shortness of breath constitute an emergency.
For information about how to care for yourself at home, click here or go to www.nhs.uk for advice about self-care.
Alternatively, visit your local Pharmacist who may be able to help.
If you require urgent medical assistance which cannot wait until the surgery re-opens, please call 111.
Calls to the NHS 111 service are free from both landlines and mobiles.
NHS 111 service
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.
If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. For example:
Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.
NHS 111 will always notify us that you have received care from them to ensure we can help you if you need further advice.
This timetable shows the usual availability of the doctors in the practice.
Please remember that Drs Matthews, Rigby, Armstrong, Teare and Pearson are involved in the surgical services provided at Spa Medical Centre. So, although they may be present in the surgery, they may be operating in theatre.
This timetable may change occasionally to allow for annual leave, sickness etc.
Dr Ward (final year registrar)
ü GP in surgery all day
ü GP in surgery half day
A - GP in surgery alternate weeks
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