Our new telephone system is now up and running!  

You’ll notice that we have introduced a queuing system, so you will be able to see exactly where you are in the queue.  For repeat medication queries please ring 01225 703183 rather than the surgery.

You will be able to choose from the following options:

Option 1 – Cancel an appointment. This will divert you to a voicemail where you can leave your name, date of birth, date and time of your appointment

Option 2 – Home visit requests (before 10:30), appointments, general enquiries

Option 3 – Test results, this line will only be available after 4pm

Option 4 – Queries about hospital referrals

Thank you for your patience whilst we get to grips with the new system.

Medical Centre Facilities


Spa Medical Centre has a car park at the front of the building reserved for patients only while attending the surgery.  Patients are reminded that parking in the Medical Centre is at their own risk. There is disabled parking at the front of the main entrance, please ensure these spaces are left for our disabled patients.

Other facilities within the Medical Centre

  • Toilets, including disabled facilities
  • Baby changing  
  • Patient information leaflets
  • Breastfeeding area
  • Interview room for sensitive and confidential issues

We provide magazines to read whilst you're waiting.  We also have a drinking water cooler in the main reception area should you wish to use it.

Facilitidisabilityes for the disabled

Access to the Medical Centre is through the main entrance.  A disabled patient’s toilet is provided on both the ground and first floors.  The second floor is accessible by a lift.  Please ring the bell at the side of the main entrance for assistance. 

There is access to a wheelchair in the surgery for the frail and elderly should they wish to receive assistance.  There is also an induction loop for the hard of hearing.

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