All practice complaints should be addressed in the first instance by the relevant Complaints Management Team, who will then liaise with the department heads as necessary.

Business Manager – Gayner Cole

Practice Manager – Helen Clarke

Operations Manager – Alison Robson

The Manager will aim to acknowledge the complaint within 3 working days of receipt of the complaint and will aim to provide a full response after investigation within an agreed timescale.

Patients may either request to speak to the Manager in person, on the phone or put their complaint in writing, either by letter or email. It is the intention to try to resolve any verbal complaint as soon as it occurs. However, if a patient does not feel that their complaint can be resolved at that time or it is of a more serious nature; please put the complaint in writing if practically possible.

Email - bswicb.spacomplaints@nhs.net